General Questions

Do you really give away free updates for life?
Can I upgrade to a higher version of MotionPro! later?
What file formats does MotionPro! support?
Some of my videos look blurry. What can I do to fix this?

Error Messages

You receive a Run-Time error '339 Component 'videomixerx.ocx" or one of its dependencies not correctly registered

Side-By-Side Comparison Questions

How can I synchronize two videos?
The drawing tools don't work on my comparison video. What can I do?
How do I create a 4-way video?

Quicktime Questions

Can I play Quicktime movies (.mov) in MotionPro?
How can I convert .MOV files (Quicktime) into AVI files using Quicktime Pro?
How can I convert .MOV files (Quicktime) into AVI files using MotionPro?

Working with DVD Movies
Can I play DVDs movies in MotionPro?

Creating Video Lessons Questions

My drawings do not appear fully formed in my video lessons. What can I do?

When I put two Video's Side-By-Side in a Video Lesson, the text gets cut off, how do I fix this?

Do you really give away free updates for life?

Yes we do! Our customers get all the new features we add to their edition of MotionPro! for free by download - for life! You will never have to pay for an update to MotionPro! We notify everyone who has "opted in" on our download page when new features are made available. We typically release new features every 3-4 months.

Can I upgrade to a higher version of MotionPro! later?

Yes, you can upgrade at any time simply by purchasing an upgrade license in our store. You will not need to download anything, or even wait for a new CD. You simply uninstall MotionPro!, and then reinstall using the new license code we deliver by email. The cost to upgrade is usually no higher than the "difference" between the edition you have and the edition you are upgrading to.

What file formats does MotionPro! support?

MotionPro! is designed to work with standard AVI video files. This is the most universally available file format, and offers the smoothest control over seeking, drawing, etc. However, MotionPro! can also process many other file formats, including .WMV, .MOV, and .MPG (mpeg1). There may be others as well. If you have video files in a format that MotionPro! cannot display, then you simply need to convert these into .AVI. There are many freeware and shareware video file converters available on the net.

If you find that MotionPro! can open your videos, but that the video does not play or seek smoothly, then you can convert the video into AVI right within MotionPro! using either the TRIM function or the video Export panel.

The drawing tools don't work on my comparison video. What can I do?

MotionPro! limits drawing on the right hand video only if the two videos you are working with have different native resolutions (i.e. one is a 320x240, and the other is a 720x480). In this case the drawing algorithms will not work for both videos. As long as both videos are in the same resolution, then drawing is permitted on both sides. An easy way to get both videos into the same resolution, regardless of how they start out, is to export them, or trim them. Either way you will get a 720x480 format using the DV compressor.

How do I create a 4-way video?

Follow these steps:

• First open 2 "full size" videos, synch them up, and export them to a temporary file "A" using the 50% reduction format.
• Next, open 2 other "full size" videos, synch them up, and export them to a temporary file "B" using the 50% reduction format.
• Lastly, open temp file A and temp file B, synch them up, and export them to your final file "C" using the "Hi/Low" format. The Hi/Low format will crop the top half of each video and stack the results vertically, producing your 4-way video.

Component 'videomixerx.ocx" or one of its dependencies not correctly registered

You need to upgrade to DirectX9c or higher:

        Click here to download from microsoft

How can I synchronize two videos?

To sync up two videos at a certain "strike" point, here's what you do:

• First, position the left hand video on the strike point (using the left hand slider).
• Next, position the right hand video on the strike point (using the right hand slider). This will not move the left video.
• Make sure the "lock" icon is depressed (the lock button is in between the two sliders).
• Slide the LEFT video backwards toward the beginning of the action. This will move BOTH videos backwards together.
• Press the MARK BEG button. This will mark BOTH videos at this starting point, which will effectively sync them.

Can I play Quicktime movies (.mov) in MotionPro?

Yes you can! All you need is a free quicktime codec, available on the download page of our website.

How can I convert .MOV files (Quicktime) into AVI files using Quicktime Pro?

Open your .mov file and then click File/Export.Select the "Movie to AVI" format, and choose a filename for your new .avi file.

Select the "Movie to AVI" format, and choose a filename for your new .avi file.

Under Options/Video Settings, select the Compression type "DV/DVCPRO – NTSC". You can also adjust the quality of the new video here. These settings will all be remembered, so you don’t have to keep setting them for each video you convert after this.

Click "OK" back through all the screens until you can "Save" the video. That’s it! Once the export is complete you can open the .AVI file in MotionPro! and it will have a native resolution of 720x480… which is standard DV format matching your camcorder. You can delete the .mov file if you wish.

How can I convert .MOV files (Quicktime) into AVI files using MotionPro?

Start by opening the .mov file in MotionPro!. Next, click the Export icon (the second icon from the left which looks like a directors panel). Select "Create a New Video File" as well as "DV" Video compression. Hit the OK button, which will launch the file explorer. Select the new filename and off you go! If the resulting AVI video has an incorrect framerate you can repeat the procedure, but manually adjust the framerate to a whole number.

Note that Quicktime Pro may do a better job of converting Quicktime into AVI.

Some of my videos look blurry. What can I do to fix this?

Blurring may occur if you are analyzing videos that are not interlaced, or that have very small dimensions. You can turn off MotionPro!'s deinterlacing by deselecting the Deinterlace Icon. This is the button just to the right of the "RAW" button. By default it is pressed (deinterlacing is ON). Try turning this function off.

My drawings do not appear fully formed in my video lessons. What can I do?

All you need to do is to "thicken" the width of the drawing tools. Use the up/down arrows located just to the right of the "..." icon to do this.

When I put two Video's Side-By-Side in a Video Lesson, the text gets cut off, how do I fix this?